Learn how to go from surviving at work to THRIVING at work by learning the skills of effectively managing conflict and dealing with difficult people 

3 Online Video Courses for Busy Professionals

managing conflict and dealing with difficult people

Simple Approach, Big Results: Why You Should Join...

1.
BUILD YOUR CONFIDENCE AND OVERCOME THE BLAME GAME TO GET POSITIVE RESULTS

If you feel like you don't know how to deal with conflict and dealing with it only makes things worse, then this course is for you!  Stop the blame game and learn how to influence others and take control of difficult situations.

2.
LEARN HOW TO LEVERAGE YOUR EMOTIONAL INTELLIGENCE TO GET WHAT YOU WANT

Emotional Intelligence has become a hot topic in the workplace simply because it works.  Your emotions drive your decisions which drive your behaviour and this ultimately affects your performance.  Learn how to leverage yours and assertively manage conflict for positive outcomes.

3.
LEARN HOW TO EFFECTIVELY RESPOND TO DIFFICULT PEOPLE AND SITUATIONS

The most often asked question in our workshops is, "How can I better manage and deal with conflict and difficult people".  So, at Skill Junction we have gathered the best tools and techniques from our vast experience that we know works and gets results.  You don't have to do the hard work because we have done it all for you: all the necessary tools, checklists, models and strategies in one place

4.
OVER 20 YEARS OF EXPERIENCE WORKING WITH 1000'S PEOPLE FROM 100'S OF INDUSTRIES

Learning how to deal with conflict effectively is a crucial workplace skill.  Having worked with 1000's of learners around the globe and from all walks of life, we have the practical know-how and proven success in helping embed learning in a fun, step-by-step process.

Check out What's in the Course   

Self-Paced Video Lessons that will will help you get noticed at work for all the right reasons
managing conflict and dealing with difficult people
Overview and Welcome (Included in all levels)

Explore the importance of conflict management at work and what it means for you to manage it well. Learn how to use the resources and get the most out of your level of course. 

The Causes and Costs of Conflict lesson 2
Lesson 2: The Causes and Costs of Conflict (Included in all levels)

Identify what biases are driving your conflicts, the costs of these and how to rise above the emotional outbursts that hold you back from successful conflict management

Mastering mindset and toolset lesson 4
Lesson 4: Mastering the Skill-Set and Tool-Set of Emotional Intelligence (Silver and Gold Levels)

Develop the 6 Skills of EI and learn how to use the 12 tools of each to grow your confidence and get better results, every time! 

Lesson 6: Go Big or Go Home! (Included in all levels)

Brings all the crucial tools, models and processes you have learnt together in one easy-to-use framework.  Each of the 3 levels includes it's own final wrap up lesson to help summarise and reinforce the key objectives for that level.

The Case for Conflict lesson one
Lesson 1:The Case for Conflict (Included in all levels)

Learn why conflict is healthy and how to use the 4 Keys for Successful Conflict so that you can get more effective in managing and working through conflict.

Mindset, Skillset and Toolset lesson 3
Lesson 3: Mindset, Skill-Set and Tool-Set (Included in all levels)

Learn a model for the mind to move you past your blocks and triggers, harness the skill-set of emotional intelligence and a process for managing conflict and difficult people

dealing with difficult people lesson 5
Lesson 5 part 1 and 2: Dealing with Difficult People (Gold Level)

Explore the reality of difficult people versus difficult behaviours, and learn how to identify the different people styles using DISC and leverage these for optimum success in conflict! - Two videos are included in this lesson

Your Choice of Three Courses to suit your budget and your needs...

Bronze Level

Get the Essentials to Effectively Manage Conflict (Over 1 1/2 hrs of learning)

This is what's included:

  • Overview and Welcome
  • Lesson 1: The Case for            Conflict
  • Lesson 2: The Causes and     Costs of Conflict
  • Lesson 3: The Mind-Set,        Skill-Set and Tool-Set for        Conflict
  • Wrap up  and Next Steps
  • 4 Weeks Access

$49

Get Started Today with the Conflict Essentials Kit

Silver Level

Get the Essentials PLUS the 6 Skills and 12 Tools of Emotional Intelligence Mastery for Managing Conflict (Over 3 hours of learning)

This is what's included

  • Overview and Welcome
  • Lesson 1: The Case for            Conflict
  • Lesson 2: The Causes and     Costs of Conflict
  • Lesson 3: The Mind-Set,        Skill-Set and Tool-Set for        Conflict

PLUS...

  • Lesson 4: Mastering              Conflict using the Emotional Intelligence Skill-Set and Tool-Set 
  • Wrap up and Next Steps
  • 8 Weeks Access

$99

The Added Depth of Emotional Intelligence provides 6 skills and 12 tools to set you up for conflict success

Gold Level

Get all the value of Bronze and Silver Levels PLUS how to Deal with Difficult People (Over 4 1/2 hours of learning)

Get it ALL today:

  • Overview and Welcome
  • Lesson 1: The Case for            Conflict
  • Lesson 2: The Causes and     Costs of Conflict
  • Lesson 3: The Mind-Set,        Skill-Set and Tool-Set for        Conflict

PLUS...

  • Lesson 4: Mastering              Conflict using the Emotional Intelligence Skill-Set and Tool-Set 

PLUS...

  • Lesson 5: Dealing with Difficult People, our most asked-for lesson (2 extra videos and resources)
  • Wrap Up and Next Steps
  • 12 Weeks Access

$149

Get all the value of the Essentials of Managing Conflict (Bronze Level) and Emotional Intelligence (Silver Level) PLUS get our most requested topic, "How to Effectively Deal with DIfficult People" which includes a free "DISC People Styles Profile"

  Important Payment Note:

Once you click to "Buy Now", the next screen will take you through to PAYPAL where you can EITHER use a paypal account OR the grey button at the bottom of the screen for credit card payments

Important to Note: at the end of the PAYPAL process, click on the grey "Return to Merchant" button to get access to your course passwords and details so you can get started on your course.

About your Facilitator: Kerry Anne Cassidy
Kerry Anne Cassidy

Since 1996, I have been passionate about making a difference in the lives of managers, their teams and organisations around the world: one conversation at a time.

And, as someone who often speaks first and then thinks, I have gotten into hot soup many times over the years in my conversations!  Combined with this is my natural shyness in work situations and a feeling of not being good enough unless I am armed with ALL the facts.

I have had to learn how to stop and think before engaging, to reflect and to learn how to be appropriately vulnerable with others as well as how to use my strengths rather than looking at my limitations. 

As I have gotten older, I have learnt that life is not about being perfect but about showing up and being real and present in the moment with others.   Coupled with life’s many experiences, I have had to regularly stop and re-evaluate my journey – the tools we use on our online courses come from my own personal experiences and have helped me greatly.

I am fascinated by the art and science of human behaviour and I use the many different tools, ideas, methodologies and techniques from NLP (Neuro-Linguistic Programming), Positive Psychology, Neuro-science and Emotional Intelligence to inform my workshops, coaching and online programmes.

The Law of Win/Win says, 'Let's not do it your way or my way; let's do it the best way." - Greg Anderson

Kerry Anne Cassidy

This is What You Stand to Gain from the Course:

You'll get actionable video lessons which you can watch and work through at your own pace over a set period of time, depending on the level of course you choose.  During this period, you will be able to download all the resources and watch the videos as many times as you need to

With every lesson you'll get worksheets, checklists and more to build your Conflict Management Skills faster.   The value in a course like this is in the application and these resources help you reinforce and implement your learning

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Depending on your objectives and budget, we offer 3 Levels of Learning.  Each level allows you to build on the previous level/s so you can practically learn, master and apply conflict management skills, strategies and tools in a methodical, step-by-step process.

Each level provides you with a set of tools, models, resources that provide a practical framework for conflict management​

COMMENTS FROM LEARNERS...

Marc Stevens ( Web Design Media )
FEELING DISCOURAGED IS NOT A GREAT WAY TO END A CONVERSATION - BUT NOW I KNOW WHAT TO DO!
Marc Stevens ( Web Design Media )
Wybrand D
Marc Stevens ( Web Design Media )
Algimantus M

Is This Course Right for You?

This course is not for everybody! The adage, "One size does not fit all" is something we feel very strongly about at Skill Junction!  So make sure you check out below who this course has been designed for to get the best results.

WHO THIS COURSE IS FOR

  • If you have some current challenges around conflict at work and want to learn how to better respond to them
  • You prefer to learn in a methodical, logical way that allows you to process, understand, learn and implement the lessons at your own pace
  • You are prepared to work through the lessons, download the resources, worksheets and apply these 
  • You want the freedom to come back time and again to revisit the lessons and resources

WHO THIS COURSE IS NOT FOR

  • You are looking for a quick fix to sort out your conflict challenges
  • You want easy solutions not more work!
  • You want to learn how to change the difficult people in your life
  • You would prefer to engage in a classroom where you can interact freely with other learners for a set time and on a set day
  • You are not interested in understanding yourself or others better, you just want the problem to disappear!

100% MONEY BACK GUARANTEE: get positive outcomes from Conflict and Difficult People over the next 30 days

Try this online course risk free for 30 days - and if you do not get better results from your conflict situations after applying all the tools, strategies and skills shown in the course just send us a message and we'll refund your money, no questions asked.


Kerry Anne Cassidy

Bonus Section: The Science Behind Assertiveness

Grab an audio interview with Kerry Anne Cassidy where she shares the science behind assertiveness: how your brain reactions can boost your self-esteem and workplace relationships

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Free Bonus Audio on How to Be Assertive

Learn the science behind confidence and how to use it more effectively in the workplace - you will get this bonus when you join the course

Your Choice of Three Courses to suit your budget and your needs...

  Important Payment Note:

Once you click to "Buy Now", the next screen will take you through to PAYPAL where you can EITHER use a paypal account OR the grey button at the bottom of the screen for credit card payments

Important to Note: at the end of the PAYPAL process, click on the grey "Return to Merchant" button to get access to your course passwords and details so you can get started on your course.

Bronze Level

Get the Essentials to Effectively Manage Conflict (Over 1 1/2 hrs of learning)

This is what's included:

  • Overview and Welcome
  • Lesson 1: The Case for            Conflict
  • Lesson 2: The Causes and     Costs of Conflict
  • Lesson 3: The Mind-Set,        Skill-Set and Tool-Set for        Conflict
  • Wrap up  and Next Steps
  • 4 Weeks Access

$49

Get Started Today with the Conflict Essentials Kit

Silver Level

Get the Essentials PLUS the 6 Skills and 12 Tools of Emotional Intelligence Mastery for Managing Conflict (Over 3 hours of learning)

This is what's included

  • Overview and Welcome
  • Lesson 1: The Case for            Conflict
  • Lesson 2: The Causes and     Costs of Conflict
  • Lesson 3: The Mind-Set,        Skill-Set and Tool-Set for        Conflict

PLUS...

  • Lesson 4: Mastering              Conflict using the Emotional Intelligence Skill-Set and Tool-Set 
  • Wrap up and Next Steps
  • 8 Weeks Access

$99

The Added Depth of Emotional Intelligence provides 6 skills and 12 tools to set you up for conflict success

Gold Level

Get all the value of Bronze and Silver Levels PLUS how to Deal with Difficult People (Over 4 1/2 hours of learning)

Get it ALL today:

  • Overview and Welcome
  • Lesson 1: The Case for            Conflict
  • Lesson 2: The Causes and     Costs of Conflict
  • Lesson 3: The Mind-Set,        Skill-Set and Tool-Set for        Conflict

PLUS...

  • Lesson 4: Mastering              Conflict using the Emotional Intelligence Skill-Set and Tool-Set 

PLUS...

  • Lesson 5: Dealing with Difficult People, our most asked-for lesson (2 extra videos and resources)
  • Wrap Up and Next Steps
  • 12 Weeks Access

$149

Get all the value of the Essentials of Managing Conflict (Bronze Level) and Emotional Intelligence (Silver Level) PLUS get our most requested topic, "How to Effectively Deal with DIfficult People" which includes a free "DISC People Styles Profile"

FAQ

Here are answers to some frequently asked questions:

I don't know if I will have time to complete every lesson by the time the next lesson is made available - will this be a problem?

What happens once I sign up to the course?

How long do I have access to the course?

How can I get a refund?

Why should I buy this course instead of another conflict course?

What happens if I have a question during the course, how do I get my questions answered 

How do I get access to my Bonus?

Didn't find the answer you're looking for?

Don't be Left Behind: Join Managing Conflict and Dealing with Difficult People Today!

BRONZE LEVEL​

Get Started with the Bronze Level Conflict Essentials Kit for $49 - over an hour and a half of essential videos and resources to get you started with managing your conflict

4 Weeks of Access

SILVER LEVEL​

If you are looking for Emotional Intelligence skills and tools, this level will give you all the Essentials found in the Bronze Level PLUS 6 crucial skills AND 12 tools to give you indepth learning to help manage your conflict more effectively - over 3 hours of videos and resources

8 Weeks of Access

GOLD LEVEL​

The Gold Level includes all the learning from the previous 2 levels PLUS the most requested topic of all: How to Effectively Deal with Difficult People - a free People Profile tool is also included in this pack - over 4 1/2 hours of videos and resources

12 Weeks of Access

Once you click to "Buy Now", the next screen will take you through to PAYPAL where you can EITHER use a paypal account OR the grey button at the bottom of the screen for credit card payments

Important to Note: at the end of the PAYPAL process, click on the grey "Return to Merchant" button to get your course passwords and details so you can get started on your course.​